Order Support

Your first line of response

Resolve order issues without redirection, ensuring  first-time buyers become repeat customers.

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Linc widget helping customer

Automated end-to-end resolution,
once and for all

Linc widget helping customer with their order

Resolve Order Issues Quicker

Automate resolution on hundreds of retail and e-commerce order issues, quickly slashing ticket volumes and cutting overhead costs.

Returns Made Easy

Enhance the returns/exchange process with flexible options. Provide store inventory, drop-off locations, and more to simplify the experience.

Linc widget helping customer with order return
Linc widget providing customer with product recommendations

Turn Service Interactions into Revenue

Transform service moments into sales, providing contextual "in-the-moment" recommendations. Seamlessly combine service alerts and conversational assistance across channels to drive revenue.

Instant Order Tracking

Provide real-time shipping and WISMO (Where Is My Order) updates directly from fulfillment feeds for detailed in-app order tracking.

Linc widget helping customer track their order
Linc widget helping customer

Delight After Delivery

Enable opt-in/opt-out notifications for post-delivery customer contact. Offer promotions, subscribe-and-save, and loyalty program enrollment at your chosen intervals to foster retention.

Trusted by Top Retail Brands

“PacSun, together with Linc, is poised to set a new standard in customer experience across eCommerce and digital retail, outpacing their competition in providing unparalleled customer satisfaction.”

Shirley Gao Portrait

Shirley Gao
Chief Information Officer, PacSun

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A group of young PacSun customers

"Before Linc, consumer complaints and CSAT scores were our top issues, now – it doesn’t even make our weekly concerns list.”

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Shiv Dutt
VP Customer Experience & Innovation, Pampered Chef

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Food prepared by Pampered Chef

"Linc is a true innovation partner. They not only understand technology and AI, they helped us build our own automation roadmap and execute it."

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Carolina Servigna
Director of Technology, PureFormulas

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Ingredients used by Pure Formulas Team