Linc is the
Next Generation
in Retail CX Automation.

Join The Team
Linc is next generation in retail cx automation
Enterprise Customers
Consumers Served

Our Vision

One day, having a conversation with a brand will be as easy as talking to a friend.
Because when you turn a moment of friction into a moment of joy,
you turn customer service into extraordinary experience.

Our Management Team

Fang Cheng CEO-Founder Linc Global

Fang Cheng

CEO | Founder
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Dennis Wu-Chief Technical Officer Linc Global

Dennis Wu

Chief Technical Officer
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Karen Mimieux VP CS and Sales Operations

Karen Mimieux

VP of CS & Revenue Operations
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Trevor Imani-Head of Global Sales Linc

Trevor Imani

Head of Global Sales
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Howard Wright-Head of Sales Engineering and Business

Howard Wright

Head of Solutions Engineering and Business Operations
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Jenna Granneman Director of CX Strategy Linc

Jenna Granneman

Director of CX Strategy
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Arthur Liao-VP of Engineering Linc Global

Arthur Liao

VP of Engineering
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Brett Gentry-Senior Director of Product Management Linc Global

Brett Gentry

Sr Director of Product Management
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Laurynas Riliskis-Director of Engineering Linc

Laurynas Riliskis

Director of Engineering
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Joan Xiao-Director of Conversational AI

Joan Xiao

Director, Conversational AI
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TheValues We Live By


Everything we do begins with empathy: for our customers, for their customers, and for our team.


We are singular in our focus and move ahead in the mission we have planned.


Well beyond just working to listen and understand, we work to be supportive and solve the problem.


We believe that, in order to drive real change, you must take the path less travelled to show the world a new way.

Awards and Recognition

Retail Touchpoint Brand Experience Award Winners Linc and PacSun

Retail Touchpoints Brand Experience Awards

Brand Experience Award for Successful Digital Innovation with PacSun

Modern Retail Award 2021 For Best eCommerce Experience Linc

Modern Retail Awards

2021 Award for Best e-Commerce Experience

Stevie American Business Award to Linc

Stevie American Business Awards

2020 Award Winner For CX Automation

Linc Winner of Big Innovation Award 2021

Big Innovation Award 2021

2021 Award Winner for Top Technology Products

You gotta love what you do to be this great

We're working together to build something revolutionary; to deliver the best solution for our customers and define the future of customer experience automation. If you got to do great work with great people like we do, you'd love it too!

join the Linc team

We do great work,
no matter where we are

Santa Clara, CA

Our Santa Clara HQ, In Silicon Valley, is the epicenter of our efforts in delivering the next generation of CX Automation.

Taipei, Taiwan

Our Taipei office is home to our elite engineering team and gives us a reach that spans the globe.

Remote Workforce

We don’t let location stop us from hiring the best talent the world has to offer.

Join the Conversation!

We're changing the conversation with the only  CX Automation platform purpose-built for retail brands.
Join us on LinkedIn
Find Linc on Linkedin and join the conversation