Cross-Channel Interactions

Continuous Conversations Across Channels

Never lose historical context on past conversations, even when they exist across multiple channels, and foster customer relationships.

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Customer interacting with Linc using multiple channels
Unified Context, Multiple Channels

Unified Context, Multiple Channels

Connect all your customer interactions across webchat, email, social media, SMS, Amazon Alexa, and more. Cultivate relationships that ensure your customers get the answers they need, even if they seek them across various channels.

Holistic, Omni-Channel Support

Holistic, Omni-Channel Support

Create a truly omni-channel support experience by giving customers the help they need in the moment. Enable them to ask a product question, start a return, or open a support ticket right from in-store displays, mailers, or more.

Chat, Just Like That

Quickly deploy automated chat with a turn-key approach that lets you set up as many or as few channels as needed. Get started with a new conversation channel in days, not months.

Chat, Just Like That
Email Inquiries, Resolved

Email Inquiries, Resolved

Swiftly evaluate new cases via email and instantly resolve customer inquiries that qualify at a 95% success rate.

Drive Loyalty with Push Notifications

Drive adoption of subscription and loyalty programs with push notifications, blending multiple channels to increase enrollment rates.

Drive Loyalty with Push Notifications

Trusted by Top Retail Brands

“PacSun, together with Linc, is poised to set a new standard in customer experience across eCommerce and digital retail, outpacing their competition in providing unparalleled customer satisfaction.”

Shirley Gao Portrait

Shirley Gao
Chief Information Officer, PacSun

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A group of young PacSun customers

"Before Linc, consumer complaints and CSAT scores were our top issues, now – it doesn’t even make our weekly concerns list.”

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Shiv Dutt
VP Customer Experience & Innovation, Pampered Chef

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Food prepared by Pampered Chef

"Linc is a true innovation partner. They not only understand technology and AI, they helped us build our own automation roadmap and execute it."

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Carolina Servigna
Director of Technology, PureFormulas

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Ingredients used by Pure Formulas Team