Empower Your Team with AI Excellence
Your Agent’s Trusted Advisor
Boost agent behaviors and leverage generative AI to summarize text, draft responses, and offer up suggested actions.
Offer next-best answers to agents in real-time to reduce supervisor escalations and drive down AHT.
Seamless Agent Hand-Off
Enable a smooth hand-off from automated chat to live agent. Share necessary case context to handle internal escalations with all the facts at hand.
Your Agent Sidekick
Surface relevant information for agents around product catalog, inventory information, store details, and more to quickly resolve tickets on issues such as missing orders or complex shipping needs.