Agent Support

Help agents perform their best

Enhance customer support agents with answers to complex issues at their fingertips

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Agent Support

Empower Your Team with AI Excellence

Agent advisor

Your Agent’s Trusted Advisor

Boost agent behaviors and leverage generative AI to summarize text, draft responses, and offer up suggested actions.

Offer next-best answers to agents in real-time to reduce supervisor escalations and drive down AHT.

Seamless Agent Hand-Off

Enable a smooth hand-off from automated chat to live agent. Share necessary case context to handle internal escalations with all the facts at hand.

Agent using linc
Agent using linc

Your Agent Sidekick

Surface relevant information for agents around product catalog, inventory information, store details, and more to quickly resolve tickets on issues such as missing orders or complex shipping needs.

Trusted by Top Retail Brands

“PacSun, together with Linc, is poised to set a new standard in customer experience across eCommerce and digital retail, outpacing their competition in providing unparalleled customer satisfaction.”

Shirley Gao Portrait

Shirley Gao
Chief Information Officer, PacSun

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A group of young PacSun customers

"Before Linc, consumer complaints and CSAT scores were our top issues, now – it doesn’t even make our weekly concerns list.”

Shiv Sutt Portrait

Shiv Dutt
VP Customer Experience & Innovation, Pampered Chef

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Food prepared by Pampered Chef

"Linc is a true innovation partner. They not only understand technology and AI, they helped us build our own automation roadmap and execute it."

Carolina Servigna's Portrait

Carolina Servigna
Director of Technology, PureFormulas

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Ingredients used by Pure Formulas Team