Gen3 CX Automation eliminates the limitations that prevent dialog flow-based automation solutions to scale beyond limited assistance and rigid user experience. Linc's patented AI can automatically learn product and service knowledge, and generate conversational experiences that build customer loyalty and grow revenue.
Legacy CX Automation
Requires conversational design
Extensive custom integrations
Nearly impossible to scale
Slow time to value
Legacy Experience
Impact
Less than
30%
automated customer inquiries
minimal support cost deflection
Gen 3 CX Automation
Patented Conversational AI
Supports complex conversations
Supports complex, large product catalog
Prebuilt integrations
Fastest time to value
Gen 3 Experience
Impact: Only With Gen 3
85%
automated customer inquiries
$3
avg. deflected per interaction
$3.90
avg. generated per transaction
*Data based on $250M GMV Omni-channel Retailer where Linc enables 75,000 automated resolutions per month.
Average Annual Value Realized
*Data based on $250M GMV Omni-channel Retailer where Linc enables 75,000 automated resolutions per month.
