Gen 3 CX Automation For Retail

Gen3 CX Automation eliminates the limitations that prevent dialog flow-based automation solutions to scale beyond limited assistance and rigid user experience. Linc's patented AI can automatically learn product and service knowledge, and generate conversational experiences that build customer loyalty and grow revenue.

Legacy CX Automation

Requires conversational design
Extensive custom integrations
Nearly impossible to scale
Slow time to value

Legacy Experience

Impact

Less than

30%

automated customer inquiries

minimal support
cost deflection

Gen 3 CX Automation

Patented Conversational AI
Supports complex conversations
Supports complex, large product catalog
Prebuilt integrations
Fastest time to value

Gen 3 Experience

Impact: Only With Gen 3

85%

automated
customer inquiries

avg. deflected
per interaction

$3.90

avg. generated
per transaction

*Data based on $250M GMV Omni-channel Retailer where Linc
enables 75,000 automated resolutions per month.

Average Annual Value Realized

*Data based on $250M GMV Omni-channel Retailer where Linc enables 75,000 automated resolutions per month.

Support Costs Deflected:

$797,530

Pre Sale Direct Revenue Generation:

$80,776

Post Sale Direct Revenue Generation:

$1,396,376

NPS Improvement Indirect Revenue Generation:

$2,971,429

Total Value:

$5,165,355

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