The ideal candidate is a software engineer with customer-facing experience in technical support or professional services with exposure to leading E-Commerce platforms like Shopify, Commerce Cloud, BigCommerce, and Magento.
Key requirements Support the critical implementation and on-boarding process for major retailers.
In doing so you will open up both traditional communication channels (like email, web and text messaging) as well as new, conversational channels like Facebook Messenger, Amazon Alexa and Google Home. The ideal candidate is a software engineer with customer-facing experience in technical support or professional services with exposure to leading E-Commerce platforms like Shopify, Commerce Cloud, BigCommerce, and Magento.
You will drive a successful onboarding and implementation effort that results in rapidly achieving “First Value”.
This involves establishing integrations between Linc’s Customer Care Automation Platform and the Retailer’s eCommerce platform, email service provider, product data feed and shipping carriers (FedEx, UPS, etc.). You will follow this up by rolling out additional services and capabilities for Linc’s Retailers.
We believe in vesting authority and responsibility in the same person so you’ll also provide technical support for the Retailers that you onboard and pitching in as needed for others.
This all requires a combination of technical skills (to get into the code, make things work and diagnose problems), people skills (to collaborate with the Client’s team and work through issues), and project management skills (to enhance collaboration and keep all the balls in the air).
You’ll work closely with our Customer Success Managers, Sales team, and Engineering team to be the expert in what we do, set achievable expectations, and then exceed them.
Customer Success Engineer based in our Sunnyvale, CA headquarters