TTEC Agility and Linc Announce an Innovative Collaboration to Enhance the Retail & E-Commerce Buying Experience with AI and Chat Automation

January 23, 2024

Santa Clara, CA – TTEC Agility, a leading customer experience technology and services company for customer-obsessed high growth brands, and Linc, a renowned AI Chat & Customer Service Automation platform, have joined forces to integrate AI with customer service to enhance every aspect of the customer journey. This collaboration will help brands harness the power of AI to create personalized, simplified buying experiences for customers in the retail and e-commerce sectors.

In today's evolving digital world, businesses face a $62 billion annual loss due to poor customer experiences (CX). This collaboration addresses critical needs like hyper-personalization and self-service options, enabling customers to interact with brands on their terms and control their own support experiences across chat channels.

"The collaboration with Linc marks a pivotal step in TTEC Agility's commitment to bringing innovative AI solutions to the forefront of customer experience. Our collaboration is grounded in a shared vision of hyper-personalization, where AI doesn't just support customer service—it transforms it. With Linc's cutting-edge technology, we're enabling businesses to not only meet but exceed customer expectations, fostering deeper connections and more meaningful interactions in every customer journey." —Matt Trebb, Group Vice President, TTEC Agility

Together, TTEC Agility and Linc will enable modern commerce brands to handle pressing customer questions and order issues with smarter conversations and faster resolution times, integrating AI with customer service to create a seamless omnichannel customer experience. This collaboration combines AI and human associates, ensuring a seamless and enhanced customer experience. The primary goal is to make AI a more integrated part of CX operations, benefiting customers, employees, and the bottom line.

Linc's platform stands out with its ability to learn brand-specific vocabulary and customer context automatically, offering a superior chat experience that answers product questions and resolves customer issues with speed and precision. The TTEC Agility and Linc collaboration promises to eliminate common customer service issues like unanswered product questions, poor bot experiences, and customer re-direction to lackluster FAQ pages. 

"At Linc, we understand the transformative power of AI in retail and e-commerce. This collaboration with TTEC Agility is a milestone in our journey to redefine customer engagement. By leveraging our AI, our platform doesn’t just enhance customer experiences; we're personalizing them in real-time, empowering consumers with self-service options that are intuitive and responsive. Our goal is to revolutionize every customer interaction, making it as seamless and natural as possible." - Fang Cheng, CEO & Co-Founder, Linc

About Linc:

Linc helps retail and e-commerce enterprises create delightful customer experiences through better chat conversations, automation that quickly resolves order issues, and enhanced buying experiences that drive loyalty and retention. Unlike other technologies that require time-intensive configurations and stop at chat, Linc's AI is pre-built to resolve industry-specific needs and offers buying assistance, consultative selling, holistic order support, and more to foster customer loyalty. Linc is trusted by leading brands such as Carter’s, TUMI, Pampered Chef, Pac Sun, and more. Learn more about Linc by visiting

About TTEC Agility:

TTEC Agility is a leading customer experience services and technology innovator for fast growing customer obsessed brands.  A stand-alone division of global CX leader, TTEC, TTEC Agility caters to growth-stage companies needing a dynamic, adaptive service partner able to easily scale and evolve to meet their changing needs. Learn more at


Karen Mimieux

Request a Demo