Virtual Assistance For Your Support Agents

virtual assistance for your support agents-linc

Be Available To Your Customers 24/7

Automatically recognize negative sentiment or frustration from a customer to rapidly connect them with a live agent along with the context needed to deliver a great customer experience.

Let your Digital Workforce handle 85+% of all customer inquiries and decide which cases, based on context, require a highly-trained, human touch.

Hand Off To An Agent

Digital and Live Agents Make A Perfect Team

Make support available to your customers anytime with a digital workforce that can transfer chats to live agents during normal hours of operation or gather information and create tickets for your agents after hours.

Integration with leading eCommerce platforms, ESPs, shipping carriers, and customer support platforms are all included at no extra charge for a truly comprehensive customer experience solution.

Integrations Are Included

Support Agents And Customers With One Platform

Get A Demo

Trusted By Top Retail Brands

Pampered Chef CX automation with Linc
Lamps Plus Customer Experience Automation With Linc Gen 3
Carters OshKosh CX Automation With Linc
Scout and Cellar
Farmacy Beauty
PacSun
pampered-chef-cx-automation-linc
"Before Linc, consumer complaints and CSAT scores were our top issues, now – it doesn’t even make our weekly concerns list.”
Shive Dutt - Pampered Chef Success Story With Linc CX Automation Platform
Shiv Dutt
VP Customer Experience & Innovation | Pampered Chef
pure formulas cx automation linc
"Linc is a true innovation partner. They not only understand technology and AI, they helped us build our own automation roadmap and execute it."
Carolina Servigna - Pure Formiuas Success Story with Linc CX Automation Platform
Carolina Servigna
Director of Technology, PureFormulas
Testimonial Image
“We want to meet the customer where they are and Linc helps us do that."
Tiffany Corpuz Farmacy Beauty
Tiffany Corpuz
Senior Director of e-Commerce | Farmacy Beauty
pacsun success story with linc cx automation platform
PacSun, together with Linc, is poised to set a new standard in customer experience across eCommerce and digital retail, outpacing their competition in providing unparalleled customer satisfaction.
Shirly Gao-CIO-PacSun
Shirley Gao
Chief Information Officer | PacSun