Virtual Assistance For Your Support Agents

virtual assistance for your support agents-linc

Be Available To Your Customers 24/7

Automatically recognize negative sentiment or frustration from a customer to rapidly connect them with a live agent along with the context needed to deliver a great customer experience.

Let your Digital Workforce handle 85+% of all customer inquiries and decide which cases, based on context, require a highly-trained, human touch.

Hand Off To An Agent

Digital and Live Agents Make A Perfect Team

Make support available to your customers anytime with a digital workforce that can transfer chats to live agents during normal hours of operation or gather information and create tickets for your agents after hours.

Integration with leading eCommerce platforms, ESPs, shipping carriers, and customer support platforms are all included at no extra charge for a truly comprehensive customer experience solution.

Integrations Are Included

Support Agents And Customers With One Platform

Trusted By Top Retail Brands

Pampered Chef CX automation with Linc
Lamps Plus Customer Experience Automation With Linc Gen 3
Carters OshKosh CX Automation With Linc
Scout and Cellar