Webinars & Videos

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Building the Next Gen CX Automation Platform

Jeff Roster (Gartner & IHL retail sector analyst) and Brian Sathianathan (the venture capitalist) explore the retail sector startup community on This Week in Innovation podcast. We discuss the trends driving the retail industry and examine the emerging technologies
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WISMO: Order Tracking vs Package Tracking

In this webinar with Linc CEO and Co-Founder Fang Cheng learn how Linc addresses the challenge of properly tracking orders post purchase and driving down WISMO calls.
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How Pampered Chef Emerged to Win With CX Automation

Pampered Chef VP of Customer Experience and Innovation, Shiv Dutt,  discusses the success Pampered Chef has found since implementing the Linc CX Automation Platform into their customer experience strategy.
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How to Craft Your 2021 Conversational AI Roadmap

In this session we discuss the steps of   crafting a conversational AI roadmap that is specifically tailored to the unique challenges of the post-pandemic world.
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Personalization Strategies That Create Seamless Customer Experiences

Learn from industry leaders in customer experience automation, digital marketing, e-commerce strategy, consumer trends on what the next steps should be for retailers and brands to deliver a seamless personalized customer experience at scale.
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Crafting Your CX Automation Roadmap for Optimal Engagement

Linc Global’s CEO, Fang Cheng, recently presented at the LEAD Marketing Conference where she shared strategies for Crafting Your CX Automation Roadmap for Optimal Engagement.