Latest Articles

Linc Wins 2022 Brand Experience Award for Successful Digital Innovation with PacSun

Linc’s CX automation platform and Digital Workforce were instrumental in helping PacSun improve its customer experience across multiple channels.

Linc Announces Rebrand at ShopTalk

Linc today officially unveils its new brand identity at ShopTalk, establishing itself as the world's first Retail CX Automation Platform. The new brand reaffirms Linc’s commitment towards helping retailers create extraordinary experiences at scale that span the customer lifecycle to grow revenue, reduce support costs and increase sales conversions.

Black Friday By The Numbers – What Our Data Tells Us

We’ve analyzed customer interaction trends captured from Linc’s CX Automation platform across the last three years to see just how consumer preferences and behaviors have shifted from 2019 to 2021.

2021 Holiday Retail Trends That Will Save Your Customer Experience

With the 2021 holiday shopping season well underway the data trends are showing that customer experience is proving to be the factor that is making the most impact on sales for retailers and pure e-Commerce brands.