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Linc Wins 2022 Brand Experience Award for Successful Digital Innovation with PacSun

Linc Wins 2022 Brand Experience Award for Successful Digital Innovation with PacSun

Press Release
2
 min read

Linc’s CX automation platform and Digital Workforce were instrumental in helping PacSun improve its customer experience across multiple channels.

Linc Announces Rebrand at ShopTalk

Linc Announces Rebrand at ShopTalk

Press Release
4
 min read

Linc today officially unveils its new brand identity at ShopTalk, establishing itself as the world's first Retail CX Automation Platform. The new brand reaffirms Linc’s commitment towards helping retailers create extraordinary experiences at scale that span the customer lifecycle to grow revenue, reduce support costs and increase sales conversions.

Black Friday By The Numbers – What Our Data Tells Us

Black Friday By The Numbers – What Our Data Tells Us

Retail CX
8
 min read

We’ve analyzed customer interaction trends captured from Linc’s CX Automation platform across the last three years to see just how consumer preferences and behaviors have shifted from 2019 to 2021.

2021 Holiday Retail Trends That Will Save Your Customer Experience

2021 Holiday Retail Trends That Will Save Your Customer Experience

Retail CX
7
 min read

With the 2021 holiday shopping season well underway the data trends are showing that customer experience is proving to be the factor that is making the most impact on sales for retailers and pure e-Commerce brands.

Top Ten Use Cases for AI ChatBot Automation in eCommerce

Top Ten Use Cases for AI ChatBot Automation in eCommerce

CX Automation
10
 min read

It’s time to accept the truth; If your business isn’t leveraging AI chatbots or automated chat solutions in its e-Commerce customer experience (CX) strategy, then you’ve already fallen behind your competitors.

How to Build a CX Automation First Strategy

How to Build a CX Automation First Strategy

CX Automation
10
 min read

Customer Experience-CX Automation holds the key to differentiating retail brands who are serious about delivering an exceptional online shopping experience for their customers from the ones that just talk the talk.