Linc Announces Rebrand at ShopTalk: CX Automation Built For Retail

Linc Announces Rebrand at ShopTalk as the First CX Automation Solution Built Specifically for Retail

SAN FRANCISCO, CA, March 28, 2022 - Linc today officially unveils its new brand identity at ShopTalk, establishing itself as the world's first Retail CX Automation Platform. The new brand reaffirms Linc’s commitment towards helping retailers create extraordinary experiences at scale that span the customer lifecycle to grow revenue, reduce support costs and increase sales conversions.

The new brand identity, which features a completely redesigned logo and brand new website,, is centered on Linc’s goal of empowering brands to deliver real conversations that solve real problems for consumers. Built specifically for retail, the platform’s digital workforce utilizes the power of contextual AI to both support customer support staff and grow customer relationships. 

“The last few years have provided us with valuable learnings on what retailers need the most at this transformative period and has given us the opportunity to reevaluate the direction of our company,” says Fang Cheng, CEO and Founder of Linc. “We’re excited to kickstart a new phase of growth and really help retailers deliver the best customer experiences in order to thrive.” 

The pandemic has magnified the challenges retailers have faced in providing consistent customer experience across all channels, especially when it comes to staffing challenges that have long been an obstacle to delivering customer support.

Digital retail solutions have been slow to deliver an always-on consultative service complementary to their human workforce, causing retailers to lose customers when they can’t solve issues in a timely or convenient way. 

Linc provides the necessary foundation for delivering Conversational Customer AI solutions that solve complex omnichannel issues and meet consumers’ high expectations. Using natural language, Linc’s AI eliminates the need for manual coding or dialog flows.

These built-in skills that integrate with leading retail platforms also help brands understand customers' intent and supply intuitive guidance for resolving inquiries.

This is why Linc can be implemented in just weeks and offer performance-based pricing with no integration charges.

This allows retailers to reduce labor costs and increase revenue immediately. 

Linc’s digital workforce helps global brands like Levi’s, PacSun, Carter’s | OshKosh and Pampered Chef resolve more than 85% of customers’ inquiries without hand-off to a live agent.

This empowers their customer support teams to focus on the most intensive customer issues, while offloading common, repetitive inquiries to Linc’s AI solutions.  

"Linc's new brand is a great step forward and I'm excited to see them bring their vision—that one day having a conversation with a brand will be as easy as talking to a friend—to life,” says Shiv Dutt, VP of CX & Innovation, Pampered Chef. 

Linc’s CEO, Fang Cheng, is attending ShopTalk and is available for meetings at:

Linc's booth located at #9010 in the main exhibit hall. 

To learn more about Linc, visit

About Linc 

Linc is the world’s first Retail CX Automation Platform built specifically for modern enterprise retailers and disruptor brands. Working with leading companies like Levi’s, PacSun, Carter’s | OshKosh and Pampered Chef, Linc creates extraordinary customer experiences through conversations led by a flexible digital workforce that span the customer lifecycle to grow revenue, reduce support costs, and increase sales conversions. Linc is changing the conversation in commerce to create happy customers and workforces and stronger brands across the retail space.